Downtown-Focused RTO Policies are Leaving Suburban Businesses Behind

February 23, 2026

Sagal Shuriye: Contributed to Life Unravelled

In recent months, political and business leaders have increasingly framed return-to-office (RTO) as an economic necessity. The logic is straightforward: more workers downtown means more spending, fuller office towers, and a revived core. Mayor Olivia Chow has spoken openly about restoring downtown vibrancy, while Premier Doug Ford has expanded in-office requirements for Ontario Public Servants, explicitly linking office attendance to support for downtown businesses. It is clear that, in this context, return-to-office policies are being framed as an economic strategy, prioritised over individual workplace preferences.

Black and white silhouette of a professional walking through a dark office hallway toward a large window overlooking a city skyline, symbolizing the return to office.
A lone figure in a Midtown corridor. For the small businesses, restaurants, and transit systems that power the city’s core, the return of the office worker is not just a corporate policy—it is a lifeline.

The current RTO narrative assumes that economic recovery is synonymous with downtown recovery. Yet, recent data suggests a more complex reality. 

According to Statistics Canada’s 2024, overall spending has largely recovered since the pandemic, but where that spending takes place has shifted. The study found weekday spending near traditional office districts remains below pre-2020 levels, but residential and suburban areas continue to see elevated daytime activity compared to 2019 baselines.

In other words, economic activity did not disappear; it was redistributed.

This redistribution was especially visible across Toronto’s outer neighbourhoods and the broader GTA. As remote and hybrid work became normalized, workers redirected daily spending closer to home. Cafés, restaurants, fitness studios, childcare centres, and personal service businesses in Scarborough, Etobicoke, North York, and surrounding municipalities began seeing steadier weekday traffic.

Research tracking mobility in major Canadian cities shows that foot traffic in downtown cores remains substantially below pre-pandemic levels, even as hybrid work models persist, while some suburban and residential areas have seen more stable or improved activity pattern

This shift was not limited to Toronto. Across Toronto–Hamilton, a region shaped by decades of housing-driven urban sprawl, remote and hybrid work altered long-standing economic patterns. Statistics Canada’s 2024 Labour Force Survey confirms that a substantial share of workers in the Greater Golden Horseshoe continue to work remotely at least part of the week, particularly in professional, administrative, and public-sector roles concentrated downtown.

For years, Toronto has spoken about building complete communities: neighbourhoods where people can live, work, and meet daily needs without long commutes. In practice, remote and hybrid work brought that vision closer to reality than any planning document ever had. It reduced peak congestion, supported local main streets, and kept consumer spending circulating within communities that had long functioned primarily as residential zones.

Return-to-office mandates now risk reversing that distribution, not because offices are inherently problematic, but because policy thinking has not caught up to economic reality.

Toronto needs to acknowledge that economic growth and employment growth is increasingly occurring outside the traditional central business district, shaped by housing affordability, regional commuting patterns, and distributed work arrangements. Still, public debate continues to frame downtown foot traffic as the primary indicator of economic health.

Downtown recovery matters. A strong core remains vital to the city’s tax base, cultural life, and regional identity. But economic resilience cannot depend on concentrating activity in one geographic area while ignoring the rest of the urban system.

If return-to-office policies are going to be defended as economic tools, they should be evaluated like any other economic policy with evidence, impact analysis, and transparency about who benefits and who bears the cost.

Toronto does not need to choose between downtown vibrancy and thriving neighbourhood economies. But it does need a more honest conversation about what kind of economy it is rebuilding and whether forcing workers back into offices is truly about productivity, or about preserving an outdated economic geography.

Sagal brings years of public sector experience and is committed to community impact. She focuses on community and economic development, and building more inclusive and resilient cities. Follow her on LinkedIn and Substack

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